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What our Customers are saying:

“Received mine today! What a great company and masks are fantastic. After I royally screwed up my order form Karmen noticed and emailed me right away to straighten it out! Customer service is so important to me and the Kindness Factory rocked it!” - Louise B., Courtenay, BC  

“I totally recommend their cloth masks. They are well made and have filter pockets and wash well. There are a variety of fabrics and it's great to support a local business. I ordered several for when I need to wear a non medical mask when out and about, and my order was ready for pick up on the same day. Pick up was easy and organized, as well as contactless.”
- Kim V., Victoria, BC

“They are so busy, yet so positive and helpful, deliver promptly and create top quality and unique masks! I have recommended the Kindness Factory to my neighbours and anyone who comments on the masks when I wear them. This company sure lives up to its name - they are purveyors of kindness! ❤️🇨🇦💕.” - Tanya F., New Westminster, BC 

“I love that the masks are of interesting fabrics - they are a pleasure to wear (on top of the safety factor associated with COVID, of course!). The options for pickup/delivery help all types of customers. And the underlying theme, kindness, is something that we all need in these times.”
- Judith O., Calgary, AB


“Absolutely wonderful service with a wide variety of fabric choices and very fast production time! Reasonable prices, too! Definitely get your masks here!” - Christopher W., Victoria, BC


“What a great experience! I'm a bit of a Star Trek nerd and The Kindness Factory ensured my favourite character was front and centre on my mask. They were super quick to respond and were fabulous to work with. Got my mask several days later. Love it and already getting compliments on it! Highly recommended!” - Lisa M., Vancouver, BC


I can't thank the folks at The Kindness Factory enough for their prompt, kind attention to my orders. I've ordered two sets of masks - one for my every day mask, and a larger order for my family related to a memorial for a loved one who died. In each case, the masks were delivered faster than I anticipated. The masks themselves are high quality, and the second order was processed very sensitively. I'm so impressed with The Kindness Factory, and wish I had more opportunities to buy from them.” - Vincent G., Victoria, BC