Delivery and Pickup
The Kindness Factory is proud to offer 100% Contact-Free Pickup and Delivery Options.
If you selected "pickup," you can pickup your order at 1038 Hillside Ave, Victoria, BC: Self-serve Contact-Free Pickup is available 10am-6pm Monday to Friday, and 2pm-6pm on Saturday.
Please use the front door on the West side of the building - you can access it from either Hillside Ave or from the parking lot in the back. Orders are set out in alphabetical order by first name. Feel free to come by at your convenience. Pickup is self serve. No need to call or ring the bell :-)
We are proud to partner with NomadEx Bike Cargo for local delivery in Victoria, Oak Bay, Saanich and Esquimalt. Our delivery radius is 10km from Quadra Village, and deliveries go out daily Monday - Friday.
Masks are delivered by bicycle. Delivery is contactless and we will follow your delivery instructions where possible.
If no instructions are given, we will slip it through your mail slot or into your mailbox, or leave it against your front door.
If buzzing into a building is required, we will leave the package at your unit's door.
Shipping is via Canada Post. Canada Post is taking the following precautions to protect their customers: Canada Post.
Canada Post shipping times are quite slow these days, so we strongly recommend choosing courier or pickup if you are located in Victoria.