FAQ
What sizes do you offer and what are the dimensions?
What About People Who Are Hard of Hearing?
What is the research saying about masks?
Are the ear elastics adjustable?
Why do the masks have different prices?
What precautions are you taking against COVID-19?
What sizes do you offer and what are the dimensions?
Adult:
| Finished height | 3.75" (stretches to 7”) |
| Finished width | 7" |
| Elastic |
7.25" of 3mm
flat elastic per ear.
|
| Nose wire | yes |
Child:
| Finished height | 3" (stretches to 6”) |
| Finished width | 6" |
| Elastic |
5.5" of 3mm
flat elastic per ear.
|
| Nose wire | yes |
XL:
| Finished height | 4" (stretches to 8”) |
| Finished width | 8" |
| Elastic |
7.5" of 6mm flat elastic per ear.
|
| Nose wire |
yes |
Will My Glasses Fog Up?
All of us wear glasses so finding a solution to fogging has been super important to us.
What About People Who Are Hard of Hearing?
We have a number of customers who wear hearing aids, and have had struggles with the ear elastics getting caught, and so we have been working to find solutions.
The feedback we have received on surgical ties that go behind the head is that they do cause less interference with hearing aids, but they bring up a different problem for many people, which is that the ties get caught on glasses. It seems that there's no way to win, with all the stuff that we have on our heads and faces these days.
The solution we have received the most positive feedback on is using ear savers. It's easy to hook the elastic earpieces onto the ear saver buttons to create a secure, comfortable fit. Elastics rest of on buttons rather than on ears, and don't wrap around hearing aids.
The reason that we don't make masks with windows is because there are other wonderful people in town who are doing a great job: We strongly recommend Ellen Young (https://masks.ellenyoung.ca/
How do I insert the filter?
Why should I wear a mask?
Wearing a homemade non-medical mask/facial covering in the community is recommended for periods of time when it is not possible to consistently maintain a 2-metre physical distance from others, particularly in crowded public settings, such as:
- stores
- shopping areas
- public transportation
SOURCE: canada.ca
What materials do you use?
All masks made by The Kindness Factory use two layers of high quality quilting cotton, and are designed for a third filter layer to be inserted.
Every mask comes with one single use non-woven filter. Extra filters are available for purchase HERE.
The elastic used for the earpieces contains latex.
For more details, click HERE.
What is the research saying about masks?
“The consumer mask Marketplace tested with an inner layer of melt-blown, non-woven polypropylene fabric and outer layers of cotton had filtration efficiency rates as high as an N95. Scott said the combination of multiple materials contributed to the strong result.”
Source: CBC Marketplace, November 13, 2020.
“The Public Health Agency of Canada is now recommending Canadians choose three-layer non-medical masks with a filter layer to prevent the spread of COVID-19 as they prepare to spend more time indoors over the winter.”
Source: CBC News, November 3, 2020
All masks from The Kindness Factory have 3 layers: 2 layers of high quality quilting cotton and 1 disposable non-woven filter.
Extra filters are available for purchase, or you are welcome to supply your own.
Are the ear elastics adjustable?
The elastics fit most faces comfortably, but if you experience discomfort, an ear saver can help. We also offer ear elastic adjusters to help you get the perfect fit
What is an ear saver?
Ear savers are strips of fabric with buttons on which to fasten your earpieces. They are designed to reduce pressure and pain on the ears when wearing a mask for long periods of time, and are sold as separate items.
Why do the masks have different prices?
All masks are made to the same quality standards; price differences reflect price differences in various fabric prints and colours.
How do I pay for my order?
We are pleased to accept Visa, Mastercard and Amex, on our website. We also accept Interac e-Transfer if sent within 12 hours of order being placed. We regret that we are unable to accept cash at this time.
What pre-cautions are you taking against COVID-19?
Our pickup process is 100% contact-free to limit contact with the public.
All fabric is washed with allergy-sensitive detergent and machine-dried before it is cut. Our makers are taking personal precautions against COVID-19, including social distancing, avoiding stores and public places, and ceasing work immediately if they experience any symptoms. Sewists work from home and have no workplace contact.
At our workshop, masks are required anytime 2 or more people are present. We do not permit unauthorized visitors in our workshop.
Masks are packaged in paper. We recommend that you wash your mask before wearing for the first time.
Our approved COVID-19 Safety Plan is available HERE.
How do I wash my mask?
Cloth masks or face coverings should be changed and cleaned if they become damp or soiled. You can wash your cloth mask by:
- putting it directly into the washing machine, using a hot cycle, and then hang to dry
- washing it thoroughly by hand if a washing machine is not available, using soap and hot water
- allow it to dry completely before wearing it again
Source: Canada.ca
