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FAQ

What sizes do you offer and what are the dimensions?

Adult:

Finished height 3.5"
Finished width 7"
Elastic
7.25" of 3mm flat elastic per ear.
Nose wire yes

 Child: 

Finished height 3"
Finished width 6"
Elastic
5.5" of 3mm flat elastic per ear.
Nose wire yes

  XL:

Finished height 4"
Finished width 8"
Elastic
7.5" of 6mm flat elastic per ear.
Nose wire

yes

Why should I wear a mask?

Wearing a homemade non-medical mask/facial covering in the community is recommended for periods of time when it is not possible to consistently maintain a 2-metre physical distance from others, particularly in crowded public settings, such as:

  • stores
  • shopping areas
  • public transportation

SOURCE: canada.ca

 

What is the research saying about masks?

“The consumer mask Marketplace tested with an inner layer of melt-blown, non-woven polypropylene fabric and outer layers of cotton had filtration efficiency rates as high as an N95. Scott said the combination of multiple materials contributed to the strong result.”
Source: CBC Marketplace, November 13, 2020.


“The Public Health Agency of Canada is now recommending Canadians choose three-layer non-medical masks with a filter layer to prevent the spread of COVID-19 as they prepare to spend more time indoors over the winter.”

Source: CBC News, November 3, 2020

 

All masks from The Kindness Factory have 3 layers: 2 layers of high quality quilting cotton and 1 non-woven polypropylene filter.

What style of masks are available?

Masks are the pleated (surgical) style, and include a nose wire, ear elastics, a filter pocket, and one disposable filter per mask. All masks have 3 layers, including the filter: 2 layers of high-quality quilting cotton + a polypropylene filter, in accordance with current guidelines.

Extra filters are available for purchase, or you are welcome to supply your own.

Are the ear elastics adjustable?

The elastics fit most faces comfortably, but if you experience discomfort, an ear saver can help. We also offer ear elastic adjusters to help you get the perfect fit  

What is an ear saver?

Ear savers are strips of fabric with buttons on which to fasten your earpieces. They are designed to reduce pressure and pain on the ears when wearing a mask for long periods of time, and are sold as separate items. 

Why do the masks have different prices?

All masks are made to the same quality standards; price differences reflect price differences in various fabric prints and colours. 

How do I wash my mask?

Cloth masks or face coverings should be changed and cleaned if they become damp or soiled. You can wash your cloth mask by:

  • putting it directly into the washing machine, using a hot cycle, and then hang to dry 
  • washing it thoroughly by hand if a washing machine is not available, using soap and warm/hot water
    • allow it to dry completely before wearing it again

Source: Canada.ca

Can I pick up my order instead of shipping?

Contact-Free pickup available Mon-Fri 10am-6pm, Sat 2pm-6pm, and by appointment at 1038 Hillside Ave. Victoria, BC V8T 2A5. 

We also offer local courier or Canada Post shipping.

How do I pay for my order?

We are pleased to accept Visa, Mastercard and  Amex, on our website. We also accept Interac e-Transfer if sent within 12 hours of order being placed. We regret that we are unable to accept cash at this time.

What precautions are you taking against COVID-19?

Our pickup process is 100% contact-free to limit contact with the public. 

All fabric is washed with allergy-sensitive detergent and machine-dried before it is cut. Our makers are taking personal precautions against COVID-19, including social distancing, avoiding stores and public places, and ceasing work immediately if they experience any symptoms. Sewists work from home and have no workplace contact. 

At our workshop, masks are required anytime 2 or more people are present. We do not permit unauthorized visitors in our workshop.

Masks are packaged in paper. We recommend that you wash your mask before wearing for the first time.  

What is Your Return Policy?

In accordance with Public Health requirements, we are unable to accept returns or exchanges. In case of defects of workmanship, we will happily provide a replacement.

 

Image of a mask to the left of an equal sign. To its right is The Kindness Factory logo – a heart shape created using two gears as the arches. Underneath these reads: Wearing a mask is a kind thing to do. Underneath that reads: wash your mask before wearing!. Under that reads: the best way to protect yourself and others from COVID-19 is good hygiene and public health measures like frequent hand-washing, physical distancing, and staying home if you are sick. Wearing a non-medical mask does NOT mean that you can stop physical distancing. Always follow guidelines from Public Health Officers. This mask is designed to use a new, disposable filter in the filter pocket for each use. For the most up-to-date information, visit: http://www.bccdc.ca/. Use at your own risk. Be kind. Be calm. Be safe. Under that is a picture of hands being washed. Text reads: wash your hands before putting on or removing your mask. Next to this is a picture of someone wearing a mask. Text reads: Ensure your nose and mouth are fully covered. Pinch nosewire to fit. Next to this is a picture of someone touching their face, with a circle around the face and a line through it. Text reads: Do not fiddle with your mask or touch your face. Next to this is a picture of a hand holding a mask. Text reads: remove your mask by touching the elastic or ties only. Next to this is a picture of a shirt in a wash tub. Text reads: Machine wash and hang to dry after each use. Under these illustrations is text reading 100% cotton. +1 250.813.3169. thekindnessfactory.com. contact@thekindnessfactory.com. Next to this text is The Kindness Factory logo. Text reads: The Kindness Factory