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FAQ

What sizes do you offer and what are the dimensions?

Will My Glasses Fog Up?

What About People Who Are Hard of Hearing?

How do I insert the filter?

Why should I wear a mask?

What materials do you use?

What is the research saying about masks?

Are the ear elastics adjustable?

What is an ear saver?

Why do the masks have different prices?

How do I pay for my order?

What precautions are you taking against COVID-19?

How do I wash my mask?

 

 

What sizes do you offer and what are the dimensions?

Adult:

Finished height 3.75" (stretches to 7”)
Finished width 7"
Elastic
7.25" of 3mm flat elastic per ear.
Nose wire yes

 Child: 

Finished height 3" (stretches to 6”)
Finished width 6"
Elastic
5.5" of 3mm flat elastic per ear.
Nose wire yes

  XL:

Finished height 4" (stretches to 8”)
Finished width 8" 
Elastic
7.5" of 6mm flat elastic per ear.
Nose wire

yes

Will My Glasses Fog Up?

All of us wear glasses so finding a solution to fogging has been super important to us. 
Our nosewires are made from industrial ties that we purchase from a local wholesaler. They are wires coated with stiff plastic so that they can be washed many times without rusting or losing their strength. 
Additionally, our masks are designed to fit over the bridge of the nose so that your glasses sit on top of the mask. 
Our customers report that their glasses don’t fog up when wearing our masks,  except in very humid and cold environments such as whilst curling. 

 

What About People Who Are Hard of Hearing?

COVID is especially rough for people who are hard of hearing. 

We have a number of customers who wear hearing aids, and have had struggles with the ear elastics getting caught, and so we have been working to find solutions. 

The feedback we have received on surgical ties that go behind the head is that they do cause less interference with hearing aids, but they bring up a different problem for many people, which is that the ties get caught on glasses. It seems that there's no way to win, with all the stuff that we have on our heads and faces these days.

The solution we have received the most positive feedback on is using ear savers. It's easy to hook the elastic earpieces onto the ear saver buttons to create a secure, comfortable fit. Elastics rest of on buttons rather than on ears, and don't wrap around hearing aids

The reason that we don't make masks with windows is because there are other wonderful people in town who are doing a great job: We strongly recommend Ellen Young (https://masks.ellenyoung.ca/collections/frontpage/products/wired-windowed-masks). Given that the market for these masks is relatively small, we have chosen not to compete. We have purchased masks from Ellen and keep them at the office to wear when needed.  

How do I insert the filter?

It can be a bit tricky to insert the filter at first. The pocket is on the back of the mask, near the top. It's easiest to stretch the mask top to bottom (nose to chin) and slide it in, and then poke out the corners.

 

Why should I wear a mask?

Wearing a homemade non-medical mask/facial covering in the community is recommended for periods of time when it is not possible to consistently maintain a 2-metre physical distance from others, particularly in crowded public settings, such as:

  • stores
  • shopping areas
  • public transportation

SOURCE: canada.ca

What materials do you use?

All masks made by The Kindness Factory use two layers of high quality quilting cotton, and are designed for a third filter layer to be inserted.

Every mask comes with one single use non-woven filter. Extra filters are available for purchase HERE.

The elastic used for the earpieces contains latex.

For more details, click HERE

What is the research saying about masks?

“The consumer mask Marketplace tested with an inner layer of melt-blown, non-woven polypropylene fabric and outer layers of cotton had filtration efficiency rates as high as an N95. Scott said the combination of multiple materials contributed to the strong result.”
Source: CBC Marketplace, November 13, 2020.

“The Public Health Agency of Canada is now recommending Canadians choose three-layer non-medical masks with a filter layer to prevent the spread of COVID-19 as they prepare to spend more time indoors over the winter.”

Source: CBC News, November 3, 2020 

All masks from The Kindness Factory have 3 layers: 2 layers of high quality quilting cotton and 1 disposable non-woven filter.

Extra filters are available for purchase, or you are welcome to supply your own.

Are the ear elastics adjustable?

The elastics fit most faces comfortably, but if you experience discomfort, an ear saver can help. We also offer ear elastic adjusters to help you get the perfect fit  

What is an ear saver?

Ear savers are strips of fabric with buttons on which to fasten your earpieces. They are designed to reduce pressure and pain on the ears when wearing a mask for long periods of time, and are sold as separate items. 

 

Why do the masks have different prices?

All masks are made to the same quality standards; price differences reflect price differences in various fabric prints and colours. 

How do I pay for my order?

We are pleased to accept Visa, Mastercard and  Amex, on our website. We also accept Interac e-Transfer if sent within 12 hours of order being placed. We regret that we are unable to accept cash at this time.

What pre-cautions are you taking against COVID-19?

Our pickup process is 100% contact-free to limit contact with the public. 

All fabric is washed with allergy-sensitive detergent and machine-dried before it is cut. Our makers are taking personal precautions against COVID-19, including social distancing, avoiding stores and public places, and ceasing work immediately if they experience any symptoms. Sewists work from home and have no workplace contact. 

At our workshop, masks are required anytime 2 or more people are present. We do not permit unauthorized visitors in our workshop.

Masks are packaged in paper. We recommend that you wash your mask before wearing for the first time.  

Our approved COVID-19 Safety Plan is available HERE

How do I wash my mask?

Cloth masks or face coverings should be changed and cleaned if they become damp or soiled. You can wash your cloth mask by:

  • putting it directly into the washing machine, using a hot cycle, and then hang to dry 
  • washing it thoroughly by hand if a washing machine is not available, using soap and hot water
    • allow it to dry completely before wearing it again

Source: Canada.ca

 

Image of a mask to the left of an equal sign. To its right is The Kindness Factory logo – a heart shape created using two gears as the arches. Underneath these reads: Wearing a mask is a kind thing to do. Underneath that reads: wash your mask before wearing!. Under that reads: the best way to protect yourself and others from COVID-19 is good hygiene and public health measures like frequent hand-washing, physical distancing, and staying home if you are sick. Wearing a non-medical mask does NOT mean that you can stop physical distancing. Always follow guidelines from Public Health Officers. This mask is designed to use a new, disposable filter in the filter pocket for each use. For the most up-to-date information, visit: http://www.bccdc.ca/. Use at your own risk. Be kind. Be calm. Be safe. Under that is a picture of hands being washed. Text reads: wash your hands before putting on or removing your mask. Next to this is a picture of someone wearing a mask. Text reads: Ensure your nose and mouth are fully covered. Pinch nosewire to fit. Next to this is a picture of someone touching their face, with a circle around the face and a line through it. Text reads: Do not fiddle with your mask or touch your face. Next to this is a picture of a hand holding a mask. Text reads: remove your mask by touching the elastic or ties only. Next to this is a picture of a shirt in a wash tub. Text reads: Machine wash and hang to dry after each use. Under these illustrations is text reading 100% cotton. +1 250.813.3169. thekindnessfactory.com. contact@thekindnessfactory.com. Next to this text is The Kindness Factory logo. Text reads: The Kindness Factory