Contact-Free Pickup Available. | Free shipping on orders over $60.

FAQ

Why should I wear a mask?

Wearing a homemade non-medical mask/facial covering in the community is recommended for periods of time when it is not possible to consistently maintain a 2-metre physical distance from others, particularly in crowded public settings, such as:

  • stores
  • shopping areas
  • public transportation

SOURCE: canada.ca

What style of mask do you make?

Masks are the pleated (surgical) style, and include a nose wire, ear elastics, a filter pocket, and one disposable filter per mask. All masks have 3 layers, including the filter. 

Extra filters are available for purchase, or you are welcome to supply your own.

Are the ear elastics adjustable?

No, they are not. The elastics fit most faces comfortably, but if you experience discomfort, an ear saver can help. 

What is an ear saver?

Ear savers are strips of fabric with buttons on which to fasten your earpieces. They are designed to reduce pressure and pain on the ears when wearing a mask for long periods of time, and are sold as separate items. You can get an ear saver that matches your mask, or black. 

What colours and fabrics do you offer?

Dozens! Click here to see.

What sizes do you offer?

Standard:

Finished height 3.5"
Finished width 7"
Elastic
7.25" of 3mm flat elastic per ear.
Nose wire yes

 Child: 

Finished height 3"
Finished width 6"
Elastic
5.5" of 3mm flat elastic per ear.
Nose wire yes

 XL:

Finished height 4"
Finished width 8"
Elastic
7.5" of 6mm flat elastic per ear.
Nose wire yes 

Why do the masks have different prices?

All masks are made to the same quality standards; price differences reflect price differences in various fabric prints and colours. 

Can I pick up my order instead of shipping?

Contact-Free pickup available Mon-Fri 10am-6pm, Sat 2pm-6pm, and by appointment at 1038 Hillside Ave. Victoria, BC V8T 2A5. 

We also offer local courier or Canada Post shipping.

How do I pay for my order?

We are pleased to accept Visa, Mastercard, Amex, Apple Pay, and Shop Pay  on our website. We also accept Interac e-Transfer if sent within 24 hours of order being placed. We regret that we are unable to accept cash or cheques at this time.

What precautions are you taking against COVID-19?

Our pickup process is 100% contact-free to limit contact with the public. 


All fabric is washed with allergy-sensitive detergent and machine-dried before it is cut. Our makers are taking personal precautions against COVID-19, including social distancing, avoiding stores and public places, and ceasing work immediately if they experience any symptoms. Sewists work from home and have no workplace contact. 

At our workshop, masks are required anytime 2 or more people are present. We do not permit unauthorized visitors in our workshop.

Masks are packaged in paper. We recommend that you wash your mask before wearing for the first time.  

What is Your Return Policy?

Like underwear, masks cannot be returned or exchanged once they leave the shop. In case of defects of workmanship, we will happily provide a replacement.

 

Image of a mask to the left of an equal sign. To its right is The Kindness Factory logo – a heart shape created using two gears as the arches. Underneath these reads: Wearing a mask is a kind thing to do. Underneath that reads: wash your mask before wearing!. Under that reads: the best way to protect yourself and others from COVID-19 is good hygiene and public health measures like frequent hand-washing, physical distancing, and staying home if you are sick. Wearing a non-medical mask does NOT mean that you can stop physical distancing. Always follow guidelines from Public Health Officers. This mask is designed to use a new, disposable filter in the filter pocket for each use. For the most up-to-date information, visit: http://www.bccdc.ca/. Use at your own risk. Be kind. Be calm. Be safe. Under that is a picture of hands being washed. Text reads: wash your hands before putting on or removing your mask. Next to this is a picture of someone wearing a mask. Text reads: Ensure your nose and mouth are fully covered. Pinch nosewire to fit. Next to this is a picture of someone touching their face, with a circle around the face and a line through it. Text reads: Do not fiddle with your mask or touch your face. Next to this is a picture of a hand holding a mask. Text reads: remove your mask by touching the elastic or ties only. Next to this is a picture of a shirt in a wash tub. Text reads: Machine wash and hang to dry after each use. Under these illustrations is text reading 100% cotton. +1 250.813.3169. thekindnessfactory.com. contact@thekindnessfactory.com. Next to this text is The Kindness Factory logo. Text reads: The Kindness Factory