Shipping & Returns

Please Read Shipping Update January 13

We are proud to offer 100% Contact-Free Pickup and Delivery.

Our goal is to fulfill all orders within 24 hours Monday-Friday. Our typical turn-around time is less than 24 hours. We are proud to offer 100% contact-free service. Please place your order online or by phone.  

Local Courier

We are proud to partner with Geazone Eco-Courier for local delivery on Vancouver Island. Deliveries go out daily Monday - Friday and generally arrive the next business day.

Delivery is contactless and we will follow your delivery instructions where possible.

If no instructions are given, we will slip it through your mail slot or into your mailbox, or leave it against your front door.


We are proud to ship world-wide. We offer shipping to all countries, excepting those prohibited by Canadian Law

Shipping is via Canada Post in partnership with domestic postal services in other countries. Canada Post is taking the following precautions to protect their customers: Canada Post.

Once the order is turned over to Canada Post we are unable to make any changes. Orders sent by letter mail are untracked and uninsured. The reports we are receiving from Canada Post is that domestic orders are averaging 10-14 business days (2 weeks) right now. We strongly recommend choosing Expedited Shipping or pickup whenever possible.

Returns and Exchanges

In accordance with public health requirements, we are unable to accept returns or exchanges on any products.

Limited Warranty

The Kindness Factory warrants that its products are free from defects of material or workmanship. In case of a defect, we will happily provide a replacement.