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Shipping & Returns

We are proud to offer 100% Contact-Free Pickup and Delivery.

Our goal is to fulfill all orders within 48 hours. Our typical turn-around time is less than 24 hours. Pickup orders can usually be filled the same day if placed by noon. 

We are proud to offer 100% contact-free service. Our shop is open for contact-free pickup only. Please place your order online or by phone.  

Local Courier

We are proud to partner with NomadEx Bike Cargo and Geazone Eco-Courier for local delivery on Vancouver Island. Deliveries go out daily Monday - Friday.

Delivery is contactless and we will follow your delivery instructions where possible.

If no instructions are given, we will slip it through your mail slot or into your mailbox, or leave it against your front door.

If buzzing into a building is required, we will leave the package at your unit's door. 

Shipping

We are proud to ship world-wide. We offer shipping to all countries, excepting those prohibited by Canadian Law

Shipping is via Canada Post in partnership with domestic postal services in other countries. Canada Post is taking the following precautions to protect their customers: Canada Post.


Once the order is turned over to Canada Post we are unable to make any changes. Orders sent by letter mail are untracked and uninsured. The reports we are receiving from Canada Post is that domestic orders are averaging 10-14 business days (2 weeks) right now. We strongly recommend choosing Xpresspost, courier or pickup whenever possible.

Returns and Exchanges


In accordance with public health requirements, we are unable to accept returns or exchanges on any products.

Limited Warranty

The Kindness Factory warrants that its products are free from defects of material or workmanship. In case of a defect, we will happily provide a replacement.